About
I’m a User Experience Librarian and professor at Montana State University. My practice areas include user experience (UX) research, service design, participatory design, and content strategy. As a researcher, I examine library UX and assessment from three perspectives: user participation, practitioner self-reflection, and professional ethics. I publish and present widely on these topics.
Select publications:
- Knowing our Value and our Values: Toward An Ethical Practice of Library Assessment. Library Juice Press.
- Responsible AI Practice in Libraries and Archives: A Review of the Literature. Information Technology and Libraries. 43(3):1–29.
- User Experience Methods and Maturity in Academic Libraries. Information Technology and Libraries. 39(1).
- Toward a More Just Library: Participatory Design with Native American Students. Weave: Journal of Library User Experience. 1(9).
I’ve been invited to present my work on participatory design to the University of Washington, the Orbis Cascade Alliance, the University of Massachusetts Amherst, the Kentucky Library Association, and the California Libraries Learn (CALL) Academy. I’m a past co-convener of the DLF Privacy and Ethics in Technology Working Group, and I hosted a National Forum on Web Privacy and Web Analytics with support from the Institute of Museum and Library Studies. In 2019 I was named a Library Journal Mover & Shaker.
I currently serve as editor-in-chief of Weave: Journal of Library User Experience, where I create and sustain strategic partnerships, monitor budgets and support fundraising initiatives to ensure journal sustainability, and coordinate with the journal’s editorial board and publisher to ensure alignment across strategic, production, and editorial goals. I also support the journal’s team of editors in cultivating Weave’s author-centered and collaborative editorial approach.
I hold an MA in Archives and Public History from New York University, an MS in Library and Information Science from Long Island University, and a PhD in Library and Information Science from Humboldt University of Berlin, with a dissertation that examines the ethical practice of library assessment.
Read more on my CV or take a look at project highlights. I also very infrequently share informal posts on library topics.